We are happy to offer FREE delivery for all our UK Mainland orders. All orders received before 12 noon (Monday to Friday) will be created and dispatched same day. Exclusions are bespoke wedding orders and Public Holidays. Please allow 2-3 working days for your order to arrive.
We use a mixture of Royal Mail (24 and 48 hour services) along with Special Delivery (by 1pm Monday to Friday) and DHL for international express services. Once your order has been dispatched you will receive an email confirming it's on its way along with a tracking number for you to follow the progress of your parcel.
We will soon be bringing an EXPRESS delivery option to all our products (for only £6.95 for next day UK postage and £23 Worldwide 3-5 day delivery). In the meantime, please contact us and we can arrange that for you.
We are unable to offer refunds on personalised items as each product is made to order - just for you. If you have any concerns, please contact us first. On non personalised items, please return to us in a new condition within 14 days and we will process your refund for you.